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wildpotato's avatar

Should I remove Shutter Island from my grandma's Netflix queue?

Asked by wildpotato (15224points) April 10th, 2010

I bought my grandma a few months of Netflix for Hanukkah a couple years ago, right after she decided to give up driving. She’s 84 years old and she doesn’t use computers, so I have been entering her requests in the queue. It’s been a really great service for her, and she decided to continue the subscription indefinitely after my gift months were up. The problem is that she can’t keep track of what movies she’s asked me to put on. Also, she decides what she wants to see based only on whether a movie got at least three stars in the Philadelphia Inquirer. So sometimes she ends up watching movies she dislikes, and forgets that she asked for them in the first place. She’s gotten this idea that Netflix will send her movies arbitrarily if her queue isn’t full, and forgets that we just put a whole bunch of movies in there recently. So she’s writing the poor people at Netflix, telling them to stop sending her the “trashy, pornographic” stuff or she’ll cancel her subscription, and she gets really upset about it on the phone to me… you see my problem.

I have explained the way Netflix works many times, but it just doesn’t seem to take. And she won’t keep a written list around – I’m not sure why. Last time we spoke she had me add Shutter Island to the queue. I said, “Bubbs, are you sure? This is a horror movie. You hate horror movies.” She told me to go ahead. I persisted: “This is one of those movies you’re going to think they sent you without your request. Remember how we talked about that? I guarantee it, you are not going to like this movie. It’s bloody and gory and scary. I will remind you that you asked for it when you tell me you didn’t.” She made an “Eh” noise and continued the conversation in a different vein.

So I put it on the list. But I continue to wonder if I should just take it out – she definitely won’t remember that she asked for it, particularly if they just never send it. And I just know that this is going to give her a not terribly excellent movie-watching experience. Is the only reason to keep it on at this juncture just to prove my point to her? That’s a bad reason; I don’t want to be petty. This isn’t terribly annoying, just slightly exasperating. And it probably wouldn’t be an easy point to make, either, since she will have forgotten our earlier conversation about adding the movie. On the other hand, I want to do what my grandma wants, after all, and she did repeatedly confirm that she wanted to get this, a horror movie, sent to her. I’m really torn here. What would you guys do?

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20 Answers

rahm_sahriv's avatar

It may be exasperating to explain things over and over to her when she complains about seeing something she has asked for, but she did ask for it. I would not remove anything.

janbb's avatar

Oy – @wildpotato, I think your Bubs is my mother! What we went through with her and Netflix! Sounds like so many dilemmas we had with her over the years. I don’t think you can go wrong – rather I don’t think you can go right! – whichever you do, but I’d be inclined to take it off if you know she won’t be looking for it.

LeotCol's avatar

I think I’d remove it. There isn’t much point putting her through watching the movie if she won’t remember she asked for it. Especially if she doesn’t enjoy them. We all have to put up with people if our families. I always try to be as nice as possible, even when they deserve otherwise.

Ludy's avatar

videotape her saying she wants to watch it and the when she complains you can show her the video tape

gailcalled's avatar

Just remove it and find something better. We notice that my very aged mother takes books that she has already read out of the in-house library. She doesn’t notice due to terrible, if non-existent, short-term memory. We say nothing.

Last night she called both my sister and me to tell us she was going to the hospital and having her pacemaker replaced this morning. Total fabrication; we calmed her down. This morning when we checked in, whatever had triggered that fantasy had disappeared.

dpworkin's avatar

I’m with the wise @janbb. She needs management, and there’s nothing sacred about a netflix queue. If you changed her will I might agree with @rahm_sahriv, but changing her queue? If I were you I’d monitor it all the time, adding stuff she’ll like and deleting what she won’t. That seems kindest.

snowberry's avatar

This is an issue where it’s wise to tell her you did whatever she asks for, and then actually only putting in what you know she’ll like. Old Classics like this are a place to start to find movies she might like.

janbb's avatar

My mother, a real film buff all her life, went through a phase recently where she declared all movies she was re-seeing “bad remakes” because she didn’t remember them from the originals. A remake of Babette’s Feast?

filmfann's avatar

Take it off if you think it’s obvious she won’t like it.

CyanoticWasp's avatar

If she’s that forgetful, then I think what I’d do is agree with everything she says… and manage the queue yourself, keeping her tastes in mind. Either that or have the movies sent to you for previewing (if you don’t know whether or not she might like them) and then taking or sending them to her after you’ve approved them.

snowberry's avatar

@wildpotato You see, it’s obvious her mind is no longer what it used to be. So in cases like this, as in all situations where you are dealing anyone who is not mentally ready for the thing they are asking for, you give them what is appropriate and if at all possible, you give them what you know they would like. My father went through a similar time. It reminded me a bit of dealing with a child who asks for something that’s inappropriate. At that point, I would have to tactfully maneuver a different outcome that would please him so he didn’t know the difference. It’s walking a fine line- respecting your grandmother, understanding what she wants, and giving her what makes her happy.

If at some point in the future, her mind clears up and she appears that she can discuss such things rationally, then you can change your tactics.

anartist's avatar

I agree with many above.
If she forgets, take it out. [I assume that she doesn’t like psychological thrillers.]
I suggest a two-pronged approach—one that I have used.
1. Discuss with her what she might or might not like and how the categories work and how NetFlix evolves her taste guidelines by what she picks.
2. Ask her for her password and look at the queue once in a while by yourself—either delete any obvious stinkers or move them to the bottom of the queue to ask her about them next time you see her.

PandoraBoxx's avatar

I would take what she asks you to put on there with a grain of salt, and put on films that you know she would like. I would venture she’s adding them because she wants to seem current, and isn’t thinking through whether or not she will actually like the film.

PacificToast's avatar

I think you should just analyze what she does like and then get her movies from there. If she doesn’t enjoy these films that get 3 stars, why bother getting them? She shouldn’t waste 2 hours of her day on a film she hates.

RealEyesRealizeRealLies's avatar

@dpworkin “there’s nothing sacred about a netflix queue”

Wiser words were never spoken.

CyanoticWasp's avatar

… not by @dpworkin, in any case.

knitfroggy's avatar

If she’s not going to remember anyway, take it out.

Zen_Again's avatar

I saw Shutter Island and it isn’t a horror movie. Have you seen it?

wildpotato's avatar

@Zen_Again No, I haven’t. Any good?

janbb's avatar

Just for the record, @wildpotato , I sent your question to my sons and they agreed it sounds exactly like their Bubby! Must be something about bubbies (oh shit, I’m one too.)

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