Why is the Internet working everywhere except the main desktop?

My desktop has a question under Computer Connections, that must be clicked on and setup for additional terminals. this may help you.

It sounds like it’s not getting an address from the DCHP server. Open a terminal window and see if you can ping the gateway from the computer. If not, turn off your router, turn off your computer, then start your router again and reboot the computer and see if that works.

@dpworkin ; this sounds stupid, but how do I open a terminal window and ping? :/

go to Start, Run, type in “cmd” without the quotes, a black window will open with a prompt, type “192.168.1.1” without the quotes and hit enter.

In your command prompt window, type in ipconfig /all and post what you see there next to the IP address heading – plus all headings below that.

@dpworkin… you need to type the command PING before the address.

@troubleinharlem it may be possible that your mom’s desktop has a static IP address set manually for its network card. You may want to set your network adapter’s TCP/IP properties for automatic Configuration, obtaining an IP address automatically.

Ooops. left out the command! Thanks.