How should i start a letter to a customer service?

“To Whom It May Concern:” is probably the best way to do it without knowing exactly who it would be going to.

Dear Sir or Madam,

Thank you for the time to respond to my questions before I purchase your product. Is there anyone on your staff who can respond to me in Italian, because I’m not sure of my English.

Then continue the letter in both languages.

You can find the person in charge of customer service and put their name even though they most likely won’t be the one reading or responding to the letter.

@Seaofclouds I was thinking of that but i thought it might sound sarcastic.

@CyanoticWasp I have no problem with english, per se, my problem was more about the conventional way to start the letter.

@buckyboy28 i tried but i couldn’t manage to find anything.

Thank you all for your input. I think i’ll go with “To Whom It May Concern:” since it seems the most practical one.

“To Whom It May Concern” is how I always start letters to companies, unless I know the name of the person and department that I am sending it to.

From: Thammuz

To: Customer Service Dept, business name

Subj: MY QUESTIONS ABOUT YADDA YADDA YADDA

To whom it may concern: Regarding this subject matter, I would like some clarification before I spend my hare earned cash….

I tend to be breezy and informal, trying to make myself stand out as a friendly person they want to help. Even if I am disgruntled, I write something like:

“Hello Ford Motor Company,

I am really interested in your cars, especially the Fusion (Motor Trend Car of the Year, good job!).

Anyway, I am writing to ask you for some help. Can you give me information on where the car is manufactured? I understand there may be no single answer, with parts from many plants, but any info would be appreciated.

Please send any replies to my email address, jaytkay@myisp.com. Thanks!

If you know the name of the person in customer service you would start:
Dear Mr. Smith: or Dear Ms. Smith:

Otherwise you can just use To whom it may concern: or Dear Sir or Madam: as others have suggested

I can understand that using Dear might feel very familial, but it is appropriate. In this type of letter it is followed by a colon as shown above in my example. If I were writing a friend or family member I would use a comma. Dear Julie, for example.

@JLeslie Yeah, the language barrier is particularly visible in this case because here in italy “dear” (“caro/a”) is used only with people you’re familiar with. like a friend or a family member, certianly not a nameless drone from some random company.

If you don’t know the names you generally would say “Dear Sir/Madam”

Hey Dudes,

@Thammuz Spanish would be the same as Italian, it would be an entirely different word. I understand your discomfort, why it seems very odd.