@gorillapaws Factual errors are a pet peeve of mine as well, like using the term “PC” to describe a Windows machine. A PC usually runs Windows, but many PCs run Linux and/or dual-boot.
I agree that there is no “one size fits all” solution; each of the three major operating systems have their place. However, I haven’t found Macs easier to use than a Windows machine for quite a while, so they don’t qualify in my book. Then again, “easy to use” is subjective enough that I will regard that as an opinion but will never accept is as fact. And I have had enough issues configuring hardware and networks with Macs that the plug-and-play aspect of things really isn’t appreciably better than Windows though it is superior to Linux in that regard.
Great support… I have often found that “official sources” often cannot not give me nearly as much help as an entire community of enthusiasts. That is true of cars and tabletop roleplaying games as well as computers. With Linux, you are effectively in direct contact with the people who actually wrote the software, and they likely know more than some customer service rep with a manual. With Windows, you have the fact that it’s ubiquity leads to an entire industry cropping up that is dedicated to support and education. While it’s true that Apple does have great support, they do not have a monopoly on it.
Don’t get me wrong; Macs are decent enough machines, but they are not a gift from God like some people seem to think, and I take issue with many of the pro-Mac arguments precisely because of factual errors, namely errors of omission in assuming that Apple is the only source of many things.
My point about the preinstalled software was that it might be useful but it might not, that Apple is not the only one that pre-installs stuff, and that when you combine those two facts then the preinstalled software angle is not a slam-dunk for Apple. Most Linux distros I’ve seen beat Apple soundly in that area.
But you are correct that the real reason we are here is to help @afaulkner09 and not to perpetuate a holy war that has been going on for over a quarter of a century. I have to wonder why you seemed to take issue with the fact that I agreed with @tadpole about hoping that the OP found a useful answer, but for now I am operating on the assumption that we both let our tempers get the better of us.
@afaulkner09 Just so you know, many of the consumer satisfaction surveys I’ve seen place Dell pretty low with Apple at/near the top and Toshiba a strong second.
As for reliability, something I think you are particularly interested in, not that anyone wants their computer to break, Apple is in the middle of the pack , though they do enjoy a substantial lead in their tech support’s ability to satisfy the average consumer.