Have you been to Tidepool Fluther Help and would you use it if a mod hung out there?

Inspired by this question.

We have a chat room that was created just for users to get live help but it seems to not be used.

Because many jellies appear to want to have a mod available I was wondering if this chat would be a good place to make this happen.

So:
If you knew a mod would be present would you use the chat format?

Would you rather use PM, email or live chat?

Any opinions welcome.