General Question

bob_'s avatar

Windows 7 BlueScreen problem! What's wrong with my laptop?

Asked by bob_ (21940points) September 7th, 2010

I was having problems with my laptop at work (it was getting too slow for no apparent reason), so they formated it and installed Windows 7 (it used to run on XP). The slowness is gone, but now I’m getting the infamous BlueScreen of death! D:

When I restart after a crash, I get an error message, with these details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2058

Additional information about the problem:
BCCode: 7f
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Anyone knows what’s up? My laptop is an HP Compaq 2710p.

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6 Answers

Lightlyseared's avatar

With windows 7 you get far fewer BSOD’s than you used to. About the only things that will cause it are a really, really bad driver or hardware fault. If it’s infrequent I’d guess faulty RAM but it could also be a CPU problem (although I’ve only seen a CPU do it after I’d overclocked it too far).

As it’s a work computer I’d let the IT dept know and let them sort it out.

Ben_Dover's avatar

Is it getting overheated when this happens?

bob_'s avatar

@Lightlyseared Yeah, it’s just that our IT guy is so overworked it takes a while to get his attention, so I figured I’d check if I could get some pointers first.

@Ben_Dover Nope, nothing out of the ordinary. Not overheated, not overworked. In fact, most of the times it has happened were while I was away from the computer.

Lightlyseared's avatar

OK So it might be worth testing the memory with Memtest86+ and seeing if you get any faults.

It might also be worth looking at all the drivers in the device manager and seeing if everything is up to date.

bob_'s avatar

UPDATE:

It seems like it indeed was a driver problem. I noticed that the BSOD said something about “netw5v32.sys”, which according to Google was related to the wifi card. I checked the driver, and there was a new version available. I updated it, and haven’t had a BSOD since then. Thank you!

Oh and the IT guy didn’t do a damn thing.

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