What is important to you as a customer?

Truth

read: NO BS

@RealEyesRealizeRealLies hit the nail on the head. Also, quality, of course.

@RealEyesRealizeRealLies I’m a very straight shooter when it comes to disclosing information.

@TheOnlyNeffie Quality product or quality service? What do you consider quality service?

Prompt responses

Truth or truthfulness, being honest about doing business. Clarity about the service being provided and the charging paradigm. Systems too complicated on purpose “broken on purpose” – there to add hidden charges and so forth would make me leave/choose a competitor that has a better business plan.

Personal touch can get you some way, but only so far if the above is not there.
Price has to be competitive, not artificially high abusing behavioral economics.

@dindinbaby quality product. The best service in the world won’t make up for a lousy product.

I’m mostly interested in what is considered “good customer service”.

Good customer service = Truth

Say what you do and do what you say.

I agree with @RealEyesRealizeRealLies 100%!

Sounds like I’ve already gotten most of it down. I do not mis-lead customers, even if it means that another company can better provide for their needs in 1 instance, because there will be other opportunities for me to better and honestly service them in the future.

Affordability, honesty,

Mainly, I want to be treated as a valued customer when I buy, and equally so when I return. Apparently, I’m not alone on this desire.

Honesty. Also, as a customer, I want to get want I want (in a corporate setting, the I would be a company). I would prefer that customer service tells me how my needs and wants would be met instead of having them push things on me and tell me “Oh, this can do X an Y and this cool trick Z.”

It especially gets annoying when I already told them that I don’t want X and they still try to push it on me.

@Austinlad can you give me an example of what someone has done in the past that made you feel valued?

Answer phone calls and email quickly. Even if you have nothing useful, say, “I got your message, will have an answer soon”.

Make sure the companies and employees that represent you really do have your best interests at heart. I was royally screwed over by Bekins Moving. I paid full replacement value on a houseful of antiques, and they shook them up like a box of dice.

My 250 year old wing back sofa traveled 1500 miles on its end. It came out of the truck in pieces. Then the restoration company did a terrible repair job, and tried to tell me it was my fault.

I could teach a graduate course on how you can save your stuff and your money. I tell everyone I can. Nobody deserves this.

Honesty, quality and affordability. Also to be treated like their business depends on me…the consumer :)
Oh and what makes me stay .. incentives for loyal customers. There’s always incentives for new potential customers but the ones that have been loyal for years get left out. I will stay if I’m treated the same way they treated me when I was a potential customer (along with honesty, quality and affordability of course).

I need competence. If you don’t know something right off the top of your head or at your fingertips, we are going to have issues.

It should go without saying that if you try to cover for incompetence with bullshit, I will tell you to kiss my ass before I walk away.

For the “seller” to give the information and then leave it at that – no pressuring, no trying to sell your product in an overboard kind of way, not forcing me to make a decision of any kind on the spot. All i want is the info, and if i want to know more, i’ll ask. Then i want to be left alone to decide for myself, on my own time.

Obviously i want things like competence, affordability and friendliness, and a request/invite from my side to actually hear what you have to say regarding your product, those should be givens from the get go.

Honesty & reliability, politeness too, goes a long way in my book…. When I feel like I’m being railroaded into a deal I walk away, commission hungry sales folk boil my piss, I’m more inclined to stay if you genuinely have my best interests at heart. :-/

I like to hear a short sweet blurb about what YOUR company does and then I would like you to ask me what I do at my company and what my product/service needs are. You should let me explain what I need/want before you start giving suggestions. I don’t want to be strong armed into choosing product and services just because YOU like them or specialize in them. I need for you to let me describe in detail what I think I need and how I will be using your product or service. If you don’t have what I need, I would like you to be honest up front and say so. If you do have what I need then we need to have a more detailed discussion on what options you have with regard to quality, quantity and price, availability and time frame for acquiring the product or service. Then I would like to get some price quotes with the different options within a day or two, and I would like you to check in with me if the time frame goes over that. I would like you to give me a phone number and e-mail address where I can get in touch with you directly, or with your representative if I have any questions after we speak. If I leave a message on your machine or in your e-mail or with your representative, I would like you to get back to me with in the next day or have one of your representatives get back to me within the next day. I would like you to explain up front if your company delivers or if I have to pick up the products myself and what type of payment and/or credit you will accept. I would also like to know what your return/refund policy is, preferably in writing up front. Then, whether I plan to purchase a product or service or not, don’t hound me to buy more, but I would appreciate a follow up call every now and again if we do regular business so you can “check on me.” If a problem arises, work with me not against me to get the problem fixed quickly and fairly. Quick reference: truthfulness, promptness, fairness and most of all politeness.